Refund and Returns Policy


We offer exchange & replacement of products order on Bunny Crystals within 7days of delivery of the order.  Items must be returned or made aware of by email or phone within 7 days.  Pieces returned must be unused and in their original condition with all original tags and packaging intact .
Make sure to package the jewelry so that it won’t be smashed in transit. We recommend a small box inside of a bubble mailer and allow a week or two for us to process your exchange. For the sake of hygiene we do not refund or exchange Earrings.


In very special circumstances, we do accept refund. Item return is subject to inspection and checking. Inspection progress usually will take within seven business days.
Jewelry must be in its unworn condition with all packaging materials.
  • Packages returned will be subject to our restocking fee of 10% per item.
  • If any dents, scuffs, scratches and inclusions in the surface metal /gemstones  will be subject to a 20% restocking fee. 
  • Original packaging is required, please note that there will be a RM‌25 charge if you fail to return the item(s) back with its original packaging.
What is not refunded?
  • Shipping, handling and appraisal charges (If applicable).
  • Labor charges for making of rings/ pendants if any.
  • Card Charges/ Payment Gateway charges that you pay to the merchant/bank to process your order. 
Any item damaged on arrival will be repaired or replaced at no cost. The cost of the return parcel and delivery will be borne by Bunny Crystals  due to our mistake. 
Please whatsapp to us at +60 133443149 or email us at with a detailed description of the damage, including a picture of the jewelry that shows us the issue. We will try our best to get your beloved piece back to new! 
Please make sure to package the jewelry so that it won’t be further damaged in transit. We recommend a small box inside of a bubble mailer. If the jewelry is returned in a damaged state that was not defective, such as a stretched out chain or smashed ring, we will charge a repair fee to fix your jewelry.
It’s not often that repairs are needed, but when they are, we will fix you right up for a minimal charge. We can re-shape bent jewelry, replace bracelet chains, and pendants. Because each piece of bracelet is made by hand, the best way to make a match is to send the original bracelet back to us. It generally takes a week or two for us to fix your jewelry. Once we receive the item, we will assess the damage and send an invoice for the repair fee.
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