Jewelry Care & Warranty

TIPS FOR GENERAL JEWELRY CARE
  • Apply your make-up, perfume & hairspray prior to putting on your jewelry. Never spray perfume directly onto plated jewelry. The alcohol and acids in perfume will cause permanent damage.
  • Remove your jewelry before doing any household work, manual labor, swimming, bathing or showering.
  • When you are not wearing your pieces safely place each piece individually in cloth pouches, boxes or wrap in tissue to avoid scratching. Always let the chain dangle out of the bag to avoid tangle, knots & scratches.
  • Do not store jewelry next to heating vents, window sills, or in the car.
  • Wipe your jewelry carefully with a 100% cotton cloth to keep it clean from time to time.
CLEANING INSTRUCTIONS
Use either a cleaning solution of mild dish soap & warm water, or a non-abrasive jewelry cleaner. Please no other household chemicals !
  • Step 1: Dip your jewelry in the cleaning solution.
  • Step 2: Use a soft toothbrush to gently loosen and remove any dirt or surface debris.
  • Step 3: Dry thoroughly with a soft cloth.
*Never clean plated or costume jewelry with fine jewelry cleaner cloths or solutions.

 

FINE JEWELLERY
As with all fine jewelry, stone settings should be checked occasionally. If there is movement please return to us to fix or approach a local jewelry. To maintain the look of your fine jewelry, it should be cleaned frequently. A simple way to clean your jewelry is to soak it in warm water with a few drops of gin or detergent soap such as dishwashing liquid. A soft bristle brush such as an old toothbrush can be used for intricate detail. Make sure to rinse your jewelry well after cleaning and polish with a soft, lint-free cloth.

 

SILVER
Sterling silver naturally tarnishes with the exposure to air and the environment as well as perfumes, lotions & perspiration. Silver should not be worn when it can come into contact with excessive perspiration, chlorinated water or household cleaners. Avoid wearing silver jewelry while in a pool, hot tub and applying body lotions, hair colors or perfumes. Over time oxidation can occur, causing silver to become tarnished. To prevent this tarnishing, keep silver in a cool, dry place, stored in acid-free tissue, or in a box or pouch. If your silver does become tarnished, it is easy to restore it to its original luster by using a specialist silver polishing cloth, liquid polish or paste. Ensure any residues of polish or cleaning liquids are removed as some may cause silver to tarnish faster. Alternatively you may wash the jewelry in warm soapy water (such as dish washing liquid), using a soft bristle brush for intricate detail. After washing, rinse and ensure the jewelry is dried thoroughly by patting dry with a fine soft cloth. The best way to prevent tarnish is to wear your silver jewelry or use your silver items often.

 

PLATED AND COSTUME JEWELLERY
Gold/Rose gold plating is not a permanent process. Since the jewelry is not entirely solid gold it will eventually tarnish and fade over time; but proper care will maximize its lifespan.
These practical care methods will help keeping the shine of your gold plated jewelry and minimize the chances of fading out.
How To Use Gold or Rose Plated jewelry:
  • Do not spray on perfume; deodorant and other similar chemicals while wearing your jewelry.
  • Wait until your lotion or cream is dry or has been absorbed by your skin before putting on your ring, bracelet or necklace.
  • Avoid getting your jewelry in contact with oil, nail polish, nail polish remover, chlorine and perfume.
  • Sweat will cause tarnish. Remove your jewelry before exercise; heavy work and swimming.
Cleaning and Storage:
  • After each use clean gently rub the surface of you plated jewelry with a very soft cloth to remove dust and dirt. This will also help restore shine. Do not use a polishing cloth; this will strip away the plating.
  • If you need to clean your jewelry more use soak it in warm, soapy water for a few minutes and clean with a soft cloth.
  • Stay away from jewelry cleaners and antibacterial soaps. These may have certain components causing your gold plated jewelry tarnish more quickly.
  • Prevent scratches by wrapping your jewelry in a soft cloth or store in a jewelry box.  Another practical idea for storage is to use small zip-lock bags.
  • Different metals cause each other to tarnish, fade or change colors. Have different storage places for different colors of metals; such as gold and rose gold.
  • Store in a dry area.
REPAIRS & RE-CONDITIONING SERVICE
If you’ve owned your BUNNY CRYSTALS  jewelry for some time and worn & loved it lots then the time may come when you would like us to give it a little TLC and bring back some of its original shine and sparkle.
  • Repairs such as broken chains or accidentally damaged jewelry can also be undertaken.
  • We can clean, polish and check any jewelry for damage such as accidentally knocked gemstones and loose settings.
  • Please feel free to contact us for a quote – EMAIL: hello@bunnycrystals.com.my
WARRANTY
Your piece is warranted for a period of 30 Days from the original date of purchase under the terms and conditions of this warranty. The BUNNY CRYSTALS jewelry warranty covers manufacturing defects. Proof of purchase in the form of jewelry Authenticity Card, or a receipt is required. The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, or use outside BUNNY CRYSTALS jewelry’s care instructions. Shipping and postage for both way are at your cost. Please email hello@bunnycrystals.com.my or take your jewelry to the place of purchase.  If BUNNY CRYSTALS JEWELRY are satisfied that the warranty claim is valid, we will arrange for the repair or replacement of the jewelry. We will advise you of your repair options (if any) and the charge in the event that your warranty claim is not accepted by BUNNY CRYSTALS JEWELRY.